US Cloud Services Down

Incident Summary: SQL Services affecting central login experienced downtime following routine updates. Issues were encountered when reconnecting encrypted volumes after system reboot.

Root Cause: A recent Windows update modified the default behavior of PowerShell's Invoke-WebRequest cmdlet. Our automated scripts that handle volume reconnection were executing without the -UseBasicParsing parameter, causing them to pause and wait for user confirmation instead of executing non-interactively.

Resolution: Encrypted volumes were manually reconnected to restore service availability. Our automation startup scripts have been updated to include the -UseBasicParsing parameter in all Invoke-WebRequest calls, ensuring scripts execute without requiring user interaction.

Preventive Measures:

• All PowerShell automation scripts have been audited and updated with the -UseBasicParsing parameter
• Testing procedures will be enhanced to validate script execution in non-interactive environments following system updates
• Additional monitoring has been implemented to detect script execution failures more rapidly

Timeline:

• 4:53 PM EST - Issue detected, services down
• Manual intervention initiated
• 5:46 PM EST - Services restored, incident resolved